Penang Pure Lotus Society Hospice of Compassion (Registration No. PPM-005-07-21112001), a non-profit organization registered in Malaysia, located at 73, Jalan Utama, 10450 George Town, Penang (“Pure Lotus”), highly values the privacy of its users and treats all provided personal information as confidential. We are committed to complying with the Personal Data Protection Act 2010. This Privacy Policy explains how we collect, process, and utilize your personal information, ensuring transparency and safeguarding your privacy. Please note that this Privacy Policy doesn’t apply to entities or websites not owned or controlled by Pure Lotus, or individuals not employed or managed by us.

By providing your personal data and continuing to use Pure Lotus's services, you are considered to have read and consented to the processing of your personal data as described herein.

1. Acceptance of Terms

1.1 If you do not agree to the terms of this Privacy Policy, please refrain from providing any information to Pure Lotus or using our services.

1.2 By utilizing our services and voluntarily providing personally identifiable information, you consent to the collection and usage of such information in accordance with this Privacy Policy.

2. Collection of Personal Data

2.1 Personal information, as referred to in this Privacy Policy, encompasses data obtained from you that can identify you as an individual. This may include but is not limited to personal details provided to Pure Lotus ("Personal Data"). Your provision of Personal Data is voluntary. However, refusal or withdrawal of consent to process your Personal Data may affect Pure Lotus's ability to administer memberships or fulfill outlined purposes.

2.2 During registration, accurate and complete information is required. This might include your name, address, phone number, and email. Upon registration, login IDs and passwords are provided to access our services. It's your responsibility to safeguard these credentials against theft or fraudulent use.

2.3 Pure Lotus securely stores and processes any personal information knowingly provided via our website or other means, including but not limited to your name, contact information, photographs, and other data necessary for our services or as per local laws.

3. Personal Data of Children and Minors

3.1 Except where mandated by local laws, Pure Lotus does not knowingly collect Personal Data from children or minors. If you are a minor, usage of our services should be with parental or guardian consent.

3.2 Pure Lotus may collect Personal Data from minors with parental or guardian consent for the provision of our services.

4. Purpose of Collecting and Processing Personal Data

4.1 Your Personal Data may be used for various purposes, including but not limited to:

- Facilitating donations to Pure Lotus.

- Responding to inquiries or requests related to our events.

- Notifying you about upcoming events.

- Marketing, promoting, and providing information regarding our events.

- Internal administrative and record-keeping purposes.

- Compliance with legal or regulatory requirements.

- Other lawful activities related to Pure Lotus.

4.2 Interaction among users may involve sharing information. By agreeing to this Privacy Policy, you agree to treat information about other users with confidentiality and in accordance with this policy.

5. Disclosure of Personal Data to Third Parties

5.1 Pure Lotus does not share, sell, or rent users' personally identifiable information, except in the following cases:

- When compelled by a court of law or applicable laws and regulations.
- When necessary to protect or defend Pure Lotus's rights or property.
- To comply with legal or regulatory requirements.
- In the event of potential organizational changes involving Pure Lotus.
- The donation portal on our website is operated by DonorCARE. When you make a donation, your Personal Data may be shared with DonorCARE to process the donation and for other related purposes.

6. Protection of Personal Data

6.1 We have implemented reasonable industry-standard practices to safeguard user data against unauthorized disclosure or use. Your data is utilized only as necessary for fulfilling Pure Lotus's obligations under this Privacy Policy.

6.2 Pure Lotus employs physical, electronic, and procedural safeguards to protect user information and limits access to authorized personnel.

6.3 Users should not share their password. If unauthorized access is suspected, users should immediately contact Pure Lotus. While we make reasonable efforts to ensure data security, factors like unauthorized entry or hardware/software failure may compromise information security.

7. Right to Access and Correct Personal Data

7.1 You may request access to or correction of your personal information held in our database. It's your responsibility to update this information as needed, subject to applicable laws and regulations.

7.2 Requests regarding personal information (including opting out of marketing communications) should be directed to our Data Protection Officer using the contact details below:

Data Protection Officer
Tel: +(60)4-229 5481
Email: [email protected]
Address: 73, Jalan Utama, 10450 George Town, Penang

7.3 Sufficient information must be provided for identification purposes. Failure to provide such information may result in the refusal of access or correction requests.

8. Retention of Personal Data

Your personal information collected and processed under this Privacy Policy may be retained by Pure Lotus for a reasonable period as allowed by relevant laws and regulations.

9. Changes to the Policy

9.1 Pure Lotus reserves the right to amend or modify this Privacy Policy at any time. Changes will be reflected on our website, with updated versions including the revision date. Users are encouraged to periodically review this policy for changes.

9.2 Changes to this Privacy Policy become effective upon posting on Pure Lotus's platforms.